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1. – Configure correct log files

Log files are essential in identifying errors and fixing them.

To create log files with all the necessary information, please proceed as follows:

  1. Delete all existing log files in the log directory (usually under .../[installation directory]/logs).
  2. Set the log level to the fine setting (entry in the gateway.conf file: log.level = FINE)
  3. Reproduce the error
  4. Save the newly created gateway.log file

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