1. – Configure correct log files

Log files are essential in identifying errors and fixing them. 
 To create log files with all the necessary information, please proceed as follows: 
 
 Delete all existing log files in the log directory (usually under .../[installation directory]/logs ). 
 Set the log level to the fine setting (entry in the gateway.conf file: log.level = FINE ) 
 Reproduce the error 
 Save the newly created gateway.log file 
 
 
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