1. – Configure correct log files

Log files are essential in identifying errors and fixing them.

To create log files with all the necessary information, please proceed as follows:

1. Delete all existing log files in the log directory (usually under .../[installation directory]/logs).
2. Set the log level to the finest setting (entry in the gateway.conf file: log.level = FINEST)
3. Reproduce the error
4. Save the newly created gateway.log file