# 3.20 - Remote assistance

You can provide Remote Assistance with assit.html. With Spark View's cross-platform ability, now you can provide remote assistance from anywhere, and devices:

[![Bildschirmfoto 2024-06-11 um 15.23.49.png](https://docs.sparkview.info/uploads/images/gallery/2024-06/scaled-1680-/bildschirmfoto-2024-06-11-um-15-23-49.png)](https://docs.sparkview.info/uploads/images/gallery/2024-06/bildschirmfoto-2024-06-11-um-15-23-49.png)

You can connect to Windows XP, Windows 7, Windows 2008, Window 8, Windows 2012 with SparkView remote assistance. SparkView only accepts invitation file which is generated in version 1 format for now.

* Remote Assistance session cannot be joined.
* Remote Assistance is disabled by default. Please set assistance = true in gateway.conf to enable it.