Quick Support

1. – Configure correct log files

Log files are essential in identifying errors and fixing them.

To create log files with all the necessary information, please proceed as follows:

  1. Delete all existing log files in the log directory (usually under .../[installation directory]/logs).
  2. Set the log level to the fine setting (entry in the gateway.conf file: log.level = FINE)
  3. Reproduce the error
  4. Save the newly created gateway.log file

🛟 Do you need support?

Create a ticket at any time to get the fastest possible support from beyond SSL at helpdesk.beyondssl.com.

2. – Get correct browser console output

The browser console output can get helpful troubleshooting information.

Please note in advance that this help is based on the Google Chrome browser. In principle, the steps are also possible in other browsers, but may differ from the usability.

Get the browser console output:

  1. Open a new browser window
  2. Open the console in the developer tools:
    • Windows: Ctrl + Shift + J
    • Mac: Cmd + Option + J
  3. Enable the "Preserve log upon navigation" function
    • Click on the upper cogwheel in the upper right corner
      SCR-20230313-mwmy.png
    • Activate the "Preserve log upon navigation" function
      SCR-20230313-mwyl.png
  4. Navigate in the browser to the page/place where the error occurs
  5. Reproduce the error
  6. Export the output of the browser console
    • Right-click in the output window
    • Save as ...
    • → Save

🛟 Do you need support?

Create a ticket at any time to get the fastest possible support from beyond SSL at helpdesk.beyondssl.com.